• Cancellation Policy

    We understand that sometimes you need to change your schedule. Guests who wish to change or cancel an appointment are kindly requested to provide 24 hours notice or a 50% cancellation fee will be charged to your account.

  • Appointment Policy

    We recommend you book appointments in advance to secure your preferred date, time and therapist / stylist for your experience. We will contact you via SMS or phone 2 days prior to your treatment to confirm your appointment time.

    Deep reserves the right to cancel non-confirmed appointments at any time.

  • Refund Policy

    Please choose carefully – we do not issue refunds if you make a wrong decision.

    If you have made an incorrect purchase – goods can only be accepted for exchange in unused, original condition and packaging

    Gift vouchers if lost or stolen are not redeemable.

    We do not issue refunds or exchanges without a receipt – please retain your receipt as proof of purchase.

  • Your Comfort

    Please respect the quiet and privacy needs of other guests by making child-care arrangements for any appointments.

  • Your Treatment Needs

    For your maximum safety and comfort, please let us know if you are under the care of a doctor or other alternative practitioner. In particular, please inform us if you are pregnant or have any allergies or health conditions so we can adapt the treatments to your needs.

  • Spa Etiquette

    We ask you to arrive 15 minutes prior to your treatment. This allows you time to check in, enjoy a cup of Comforting Tea, complete your personal profile and relax.

    Your treatment time is approximate and will include a consultation with your therapist, as well as home care recommendations and self-care rituals to continue your experience and results at home.

  • Gift Vouchers and Corporate Gifts

    We are pleased to offer gift vouchers for single treatments, packages or a dollar value. Specific requests and corporate gifts can be arranged. Gift vouchers, corporate gifts and product orders can be placed and paid for by phone or e-mail.

    Please take note of the 4 digit voucher number on your gift card. In case of loss or damage to the card itself, the voucher value can be redeemed in the salon with that number.

  • Payment Options

    We accept cash, EFTPOS, Mastercard, Visa.

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